Product designer, Lisbon
Billing flows, admin panels, permission matrices, empty states. Twelve years of the interfaces that decide whether software is bearable to use every day.
Selected work
Each of these started as a screen someone dreaded opening.
2025 — Fintech
Operations staff were reconciling 400 transactions a day across three tools. We collapsed it into one view with keyboard-first triage, and watched median handling time fall from 90 seconds to 22.
2024 — Developer tools
The old model had twenty-seven overlapping concepts and a support queue full of "why can't I see this?". We rewrote the mental model first and the interface second.
How I work
Not a workshop. A week of watching the actual job, in the actual tool, with the actual data.
If the concept can't be explained in a paragraph, no amount of layout will rescue it.
A design that shipped is a hypothesis. Two of my four case studies exist because the first version was wrong.
Mira is the only designer we've worked with who asked to see the support inbox on day one.
About
I started in newspaper production, which is where I learned that a deadline is a design constraint like any other. Since 2014 I've worked in-house at two companies and independently with fourteen more, nearly all on internal tools and billing.
I work in six to ten week engagements, usually embedded with one team, and I hand over specifications rather than mockups.
Lisbon, working across European hours.
Portuguese, English, passable Spanish.
Figma, but the deliverable is usually HTML.
Logo design, pitch decks, growth funnels.
Tell me what the screen is and who dreads opening it. That's usually enough to know if I can help.